Salon Policy

Life can be a real pain at times and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

So to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adopted the following salon policies. We may use or discretion and waive the policy where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

All clients will be required to pay a minimum $25 booking fee for services under $100 and a maximum booking fee of $50 for all services over $100 to secure their appointment, which will be deducted from the cost of the actual appointment.

The booking fee is non-refundable to all no-show clients, and cancellations within 48 hours of the appointment.

All no-show and late cancellation clients will be required to pay a booking fee for all future appointments at Salon 604 , and repeat offenders may be refused a future booking.

Booked services cannot be cancelled on arrival of appointment.

All clients will be sent a confirmation SMS 72hrs prior to their appointment. Failure to confirm 48 hours prior to your appointment will result in the appointment being cancelled.

Please note: it is an automated system and can only receive Y or N responses, no personal messages.

Our highly trained technicians provide professional colour results using the finest products available. Salon 604 cannot guarantee lasting results if you swim regularly or unless you are using recommended home hair care purchased from Salon 604.

As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within 1 (one) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, Salon 604 will then fix the service or replace the product at no charge, within 1 (one) week of the report of the fault.

All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Salon 604. Due to Victoria strict OH&S laws, all children under the age of 18 that are not receiving a service are not permitted to be on the salon floor and must remain seated on the front sofa. We work with hazardous chemicals, sharp and very hot tools. Your child’s safety is important to us and it should be to you to.

Out of respect to all of our clients who spend their hard-earned money to have valued relax and pamper time with us, unruly and loud clients and/or their children will be asked to leave the salon.